How Can We Help You?
Need assistance with your account, Apple HealthKit sync, or subscriptions? Our support team is here to help.
Average response time: within 24–48 business hours.
Frequently Asked Questions
Quick answers to common questions about syncing, subscriptions, and privacy.
How do I sync Apple Health data with Manaso?
When you first open Manaso, you will be prompted to grant permission to read wellness metrics (steps, heart rate, sleep, workouts). You can manage or re-enable these permissions at any time on your iPhone by opening the Settings app → Health → Data Access & Devices → Manaso.
How do I restore my Manaso Pro subscription?
If you reinstalled the app or switched to a new device, open Manaso, navigate to the Manaso Pro paywall or Settings, and tap 'Restore Purchases'. As long as you are signed into the same Apple ID used for purchase, your Pro access will reactivate immediately.
How can I cancel my subscription?
All in-app subscriptions are managed securely by Apple. On your iPhone, open the Settings app → tap your Name / Apple ID at the top → Subscriptions → select Manaso → tap 'Cancel Subscription'.
Is my personal health data private and secure?
Yes. In strict accordance with Apple HealthKit policies, your health metrics are used solely to generate your on-device summaries and AI coach insights. We never sell your data, never use it for targeted advertising, and store account credentials using encrypted system keychains.
How do I delete my Manaso account and data?
You can permanently delete your account directly inside the app: go to Account / Settings → Delete Account. Alternatively, email us at manasolife@gmail.com with your registered email and we will permanently purge all your data within 48 hours.
Why isn't my sleep or heart rate showing on the dashboard?
Ensure your Apple Watch or sleep tracker is actively synchronizing with Apple Health. Then, open Manaso and swipe down on the Dashboard to trigger a fresh sync.